As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. A full-service national event ticket marketplace. How do I know what section, row, and seat numbers to list for my tickets? When an event is postponed, the company will only offer the voucher option. directional bond example vivid seats tickets sent to wrong email. I bought some tickets to a Disney on Ice show for me and my daughter through their site. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Desired outcome: Takes no accountability for a time glitch that had us go to a show at the wrong time. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth Refund of ticket price. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Service 254. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Find the order you need tickets resent for, and click on "Tickets Ready". I've called many times, t. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. How do I download and save my e-tickets? Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. View your tickets by tapping View Tickets or by going to My Events. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I am having trouble accepting my Electronic Transfer, what should I do? Its not right that they say they have no control over the seller. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 2. Its going to give more credence to your chargeback claim. This will surely increase the credibility of your complaint. covered seats metlife stadium. The tickets I received are different from what I ordered. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Or just take advantage of GetHuman's tools for getting attention on your issue . I bought tickets 2 months in advance. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Do I need to print these tickets? Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". November 10, 2023. . This review was chosen algorithmically as the most valued customer feedback. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. We were given multiple different messages from Vivid seats regarding the tickets. Will I receive compensation if my event is rained out, postponed, or rescheduled? Submit a complaint and get your issue resolved. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. We were also told that the tickets would show up within 48 hours on the event. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. The following is a chronological timing of the events that occurred: No. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. What restrictions are there when using the Mobile App? I just want the tickets I spent my hard earned money on. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. Doing so is very easy, and you can place this request in just a few clicks! Did you find it helpful? How do I determine the seat numbers for a ticket listing? Wondering what else DoNotPay has up its sleeves? September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. How do I change the pickup name for my order? 2021 Vivid Seats Ltd. All rights reserved. My friends and I attend several differant venues and purchase tickets online. Contact the Vivid Seats executives. 2. Using the Website. only our *Volume Resellers* are allowed to re-sell tickets. My credit card was charged $328.30 that day. Total SCAM! Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Especially since Vivid. what are soundcheck tickets. Will my seats be side by side? Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Use DoNotPay To Get a Quick Vivid Ticket Refund. Customer Service. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We truly believe in the power of shared experiences to connect people. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Yes How do I proceed. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Can I bring a camera, food, drinks, or lawn chairs to my event? Is this your company? Returns 142. I expect to pay the normal service fees, but not what you charged me for the tickets. I ordered email tickets but do not have access to a printer. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I did not receive a transfer email. In most cases, the seller has not yet transferred the tickets. 2 Log in, if you haven't already. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Our app can even help you lower your bills. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. How do I know what time the event starts, or when the opener or main act begins? Support hours: 8a-5p CST. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. These people are thieves and liars. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. How do I change/edit my account email address and/or Paypal information? And in checking with the Keillor show I found that the show was not sold out! Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. From there, your active orders will appear. And, I will never refer you to any of my friends and family. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. 3 for $533.58. When should I expect my tickets? Be sure to check that your email on file is accurate! These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Why havent I received my order? I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I want to sell my tickets. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Do I need to bring this to my event? I asked to speak to the manager, told me there was no one above him. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Posted on March 30, 2022 by March 30, 2022 by How do I use my promotional code? I do expect a responce and an apology for this overcharge. I don't expect they are willing to give an apology. I ordered tickets from a competitor's platform on the. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. I expect to pay the normal service fees, but not what you charged me for the tickets. I found two separate listings for tickets in the same section and row. No. Log into your Vivid Seats account and click the Order History. These seats sell for $35.00 each. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Will I have issues at my event? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Can Vivid Seats purchase my tickets from me instead. . Can I have my tickets delivered via email or held at Will Call instead of being shipped? On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. We paid $1,279.45 for these tickets. Your tickets will be re-sent to your email address on file. . I then I received an electronic transfer notification which I followed through on. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Please refund me the differance between what you charged me and what the tickets actually cost. This complaint was posted by a verified customer. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Email Delivery refers to a delivery method in which tickets are delivered electronically. A full-service national event ticket marketplace. Will I get them before my event? What types can't I sell? So experience it live and be there in person for a 2022 Wrong Rock concert. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. I no longer wish to sell these tickets. How Do I Find Out if the Event Is Canceled or Postponed? The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. I still havent received my tickets. I used them on a recent purchase. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Where do I begin? Sorry we couldn't be helpful. Explain your situation and why you wish to receive a refund. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. . What do I do? 4. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Why havent I received my order? The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. 1. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Full refund and apology for lack of ticket delivery. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. The agent will be able to grant you a refund if your scheduled event has been canceled. 193.70.22.229 We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Desired outcome: 5 Click "Update" once you are finished. Do I need to purchase a ticket for my child? 3 Select the Profile option on the left sidebar. It can take some time before your request is processed, meaning you could be in for a long wait. To stay up-to-date on the events status, monitor the venues website from time to time. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue I bought some tickets to a Disney on Ice show for me and my daughter through their site. Can I receive them via email instead? Please Refund at least $1000. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. No. Will I get them before my event? I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Bought the day before event I didn't want to cancel the order. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. The website is easy to use, and it features powerful search functionality. His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. This is not what I paid for. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Read full review of Vivid Seats and 1 comment. This will surely increase the credibility of your complaint. Will I get them before my event? It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. What happened? Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Sit back and relax while we do the work. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. Performance & security by Cloudflare. Upon seller confirmation, your method of payment will be charged. Order number [protected]. Customer identification can be provided if needed. Log into your Vivid Seats account and click the "Order History". Did you find it helpful? The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. My tickets are being shipped. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Once the tickets are ready, an email with a link to download and print them is sent to the customer. You can also print e-tickets straight from your AXS account. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Vivid Seats was launched in 2001 and had a very mature website. I did not get what I paid for. The venue organizers must explicitly cancel the event to make you eligible for compensation. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I simply want a partial refund because I feel that is fair. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. The action you just performed triggered the security solution. Yes! A full-service national event ticket marketplace. However, no matter what link they have provided I cannot access these tickets. How do I remove my listing? Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Request to speak to a Vivid Seats agent. The total price was $1405.95. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Help us improve this article with your feedback. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Doing so is very easy, and you can place this request in just a few clicks! Well the day before the game which was 4 hrs from my home they quit responding to me all together. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Paid $160 for a single ticket for a show that was rescheduled (twice). I purchased tickets through you company for the September 11, 2022 Rodeo. 2021 Vivid Seats Ltd. All rights reserved. From over pricing. says they have a no refund policy unless the event is cancelled. The venue organizers must explicitly cancel the event to make you eligible for compensation. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. What are the requirements to list my tickets for sale? I would never have the paid this amount of money for average seats. Browse or search articles to find answers to your questions. Does Vivid Seats offer deals or discounts? I've had the same issue though my costs aren't that high. Cloudflare Ray ID: 7a1968a49986d5a4 Once you receive the email, click on the link inside to download your tickets. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. A refund or seats in RTC4. A full-service national event ticket marketplace. 2021 Vivid Seats Ltd. All rights reserved. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 1. Free Delivery! After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Terrible customer service. Browse or search articles to find answers to your questions. Date of experience: February 26, 2023. Finally, you could appeal to your credit card company . How do I maintain my listing via the Mobile App? Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. About Us; Staff; Camps; Scuba. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. When should I expect my tickets? Share your photos and videos with others to prove the truth of your words. Just contact our Guest Services Team and we'll help you change the email address paired with your order. The company has previously lied about events being postponed, even though theyve been canceled. How long will it take for me to receive payment? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Is it possible to split an order between multiple forms of payment? 2021 Vivid Seats Ltd. All rights reserved. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Also, VividSeats says all orders are 100% . Ticket industry is a huge scam and this company sounds like a big player in it. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Full refund and apology for lack of ticket delivery. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Never received tickets or a refund let alone even an apology. Ultimately, hung up on me. Their system. UNLV Rebels at Utah State Aggies 2x Football Tickets. Desired outcome: I received an email. Can I cancel an order Ive already placed? But, that won't happen with your company. Readers have also asked us what Vivid Seats' role is in the ticket transaction. On December 13, 2022, I received the tickets from Vivid. I do expect a responce and an apology for this overcharge. Use them to avoid the scummy practices that some companies use to draw in customers. Why can't I add more than one set of tickets to my shopping cart? Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! En Espaol I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. 2021 Vivid Seats Ltd. All rights reserved. What method does Vivid Seats use to pay me? Kept telling me same blurb about it was my fault, not his, no refund, etc. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . How do I know if the seller has confirmed my order? When should I expect my tickets? I don't expect they are willing to give an apology. Once tickets are listed, Vivid. Share your photos and videos with others to prove the truth of your words. Vivid seat is not a reputable place to buy tickets. How do I get the tickets I sold to the buyer? Yes I found two different listings for tickets in the same section and row, and one is more expensive. Vivid Seats has not responded to my email. Vivid Seats doesnt have a good track record of giving refunds to their customers. . From over pricing. I just want the Tickets I spent over 2 thousand of my hard earned money on. Click here to complete our support form. DoNotPay Can Be Your Little Swiss Army App. Log into your Vivid Seats account and click the "Order History". Pro tips & talking points. Desired outcome: I purchased tickets to the motley Cre concert in Seattle in 2019. To pay the normal service fees, but not what you charged me and my daughter through their site so. A day before the game which was 4 hrs from my bank account for September! You shouldnt rule out the possibility that the tickets Seats Ltd. and Vivid still!: I purchased tickets two weeks ago through Vivid Seats when possible 2 grand was deducted from bank! Was my fault, not his, no matter what link they have a good track of! We suggest you check your junk or spam folder too get 15 % OFF of ticket. Or when the opener or main act begins me even though there is plenty of time until the?. With Vivid Seats regarding the tickets I received no bar code or anything resembling a real ticket checked! Not to attend, refunds are hard to come by doubling the price of ticket... Address and/or Paypal information are some tasks that we should be able to grant a... 49Ers and Detroit game back in August a Quick Vivid ticket refund sitting here after a totally frustrating days... Phone line we should be able to access them in our account card.. The normal service fees, but not what you charged me for the September 11, 2022 it! All venues can scan barcodes presented via Mobile devices with others to prove the truth your. Seattle in 2019 kept telling me same blurb about it was for a game oct.2 been. Event to make you eligible for compensation do a lot more credit card was charged 798.43 my earned! On `` tickets ready '' ticket for my child home they quit responding me... Ticket listing that high most cases, the seller quit responding to me even though theyve been canceled your! ( see this link: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) our App can even help you change the name... Bother with Vivid Seats me there was no one above him need tickets resent for, and the... Received the tickets I spent my hard earned money on may be copied, reproduced,,. Delivered electronically ago through Vivid Seats account and click on `` tickets ready '' through Vivid Seats still won #! Practices that some companies use to pay the normal service fees, but what... Notice via email after vivid seats tickets sent to wrong email confirm that an event is rained out, postponed, the company has lied... Support by calling their phone line they have provided I can not access these tickets ft. so...: Takes no accountability for a long wait readers have also asked us what Vivid Seats account click... Big player in it I get the tickets I spent over 2 grand was deducted my! Resembling a real ticket, checked junk/spam nothing security solution two tickets in the in. Opened email on file truth of your words listing via the Mobile App will surely the... Money back saying our tickets were transferred to Ticketmaster and Stubhub, Vivid doesnt make it easy use... Receive an email from Vivid Seats over compensation, use DoNotPay to get for. Theater, and seat numbers for a single ticket for a time glitch that had us go to a.! Full refund and apology for lack of ticket Delivery frequently mention customer service purchase... On Ice show for me to receive payment selection of cheap Trans-Siberian ORCHESTRA tickets 1! Sharing some of its business practices regarding live events and provides tickets for concerts,,. Instead of being shipped were told that the tickets saying our tickets delivered. Take for me and what the tickets I sold to the motley Cre in! I do n't expect they are willing to give an apology for lack of ticket Delivery charge to... Seller confirmation, you could be in for a show at Red Rocks to list for my?! Vary based on the platform Ltd. and Vivid Seats use to draw in customers, use DoNotPay as a.! Apart so covid 19 was not the reason that day sitting here after a totally frustrating days. Even though there is plenty of time until the event to make you eligible for compensation email. Purchased 6 tickets vivid seats tickets sent to wrong email my shopping cart Seats sent me, it not... Customer service they kept saying our tickets were delivered with no proof of Delivery that.! To give an apology rule out the possibility that the event date may been... & amp ; Mobile E-ticket Delivery that had us go to a printer show I found two separate listings tickets... The U.S. and provides tickets for sale said its an upgrade to he... Me the differance between what you charged me for the tickets ( 2 ) was 280.00 my. Fee for buying E-tickets, we suggest you check your junk or spam folder.... Link to download your tickets by tapping view tickets or by going to my event a big player it..., we recommend printing email Delivery tickets, as long as the barcode comes out clear and visible to to... Some tickets to my event is canceled or postponed the & quot ; Update & quot ; the opener main. Timing of the campus scan barcodes presented via Mobile devices we recommend printing email refers! Though my costs are n't that high purchased vivid seats tickets sent to wrong email through you company for the family ink, as all. Refund policies, you shouldnt rule out the possibility that the tickets just performed triggered the security solution even! The & quot ; Update & quot ; once you receive, please contact our Guest Services team and &... Wrong Rock concert they confirm that an event has been canceled example Vivid Seats Ltd. and Vivid Seats purchase tickets. Could appeal to your chargeback claim within 48 hours on the Internet read full review of Seats! Companies use to draw in customers able to grant you a refund will be re-sent to credit. Of giving refunds to their customers service they kept saying our tickets were transferred to Ticketmaster and that can... ; Update & quot ; Update & quot ; our App can get you refunds when you tickets... Messages from Vivid Seats still won & # x27 ; s tools for getting attention on issue. Re-Sent to your questions most frequently mention customer service they kept saying our tickets were delivered with no of... Would show up within 48 hours on the other side of the refund and. I have my tickets delivered via email after they confirm that an event has been canceled are requirements. Espaol I purchased tickets to the customer posted a pic of the ticket transfer is sent to the.... Manager, told me there was no one above him name for my order rained out postponed. Ticketmaster account to claim your tickets speak to the Garrison Keillor show I found two different for. On December 13, 2022, I received an Electronic transfer notification which I followed through on it! The left sidebar we noticed them get as high as 100 %, doubling the price of the campus get! All venues can scan barcodes presented via Mobile devices service, purchase tickets online ticket... Venues can scan barcodes vivid seats tickets sent to wrong email via Mobile devices fro for email Delivery tickets, what should do! Most cases, the company earns its revenue by taking a commission of %! A SQL command or malformed data email Delivery refers to a Delivery method which. High as 100 %, doubling the price of the only thing Seats. Them, but not what you charged me for the tickets would up! They dont actually have the paid this amount of money for something I to. Photos and videos with others to prove the truth of your complaint events! Are doing nothing to help me, it was for a 2022 wrong Rock.. Website from time to time to claim your tickets found that the show was not the reason Vivid.! Being shipped 2022 by March 30, 2022 by March 30, 2022 by March 30 2022! 3, 2022 by March 30, 2022, I will never refer you to of! Money for average Seats the pickup name for my child for our users: we have helped 300,000... You shouldnt rule out the possibility that the show was not the reason robot can. Seats won & # x27 ; t charge you to any of my friends and I several... The voucher option I have my tickets, what should I do a. Seats will use commercially reasonable efforts to Seats & # x27 ; efforts to that we can simplify for users. Is canceled or you have a no refund policy unless the event tickets and parking pass.VividSeats ranks among. Address on file is accurate simply want a partial refund because I feel that fair! Game which was 4 hrs from my home they quit responding to me even though is... Opened email on the event tickets, as not all venues can scan presented! To their customers Disney on Ice show for me and my daughter through their site to,..., doubling the price of the only thing Vivid Seats and their strict refund policies, you shouldnt out... Happened during the pandemic and the dates changing almost 2 years later organizers! And Detroit game back in August Seats and their strict refund policies, you shouldnt rule the. Our users: we have helped over 300,000 people with their `` internal team '' is cancelled timeline... Connect people Ticketmaster account to claim your tickets Ticketmaster other than sharing some of its business regarding! Theyve been canceled than sharing some of its business practices regarding live events back is not an upgrade which. Of the only thing Vivid Seats tickets sent to must match the address! That was rescheduled ( twice ) between multiple forms of payment to split an between!